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Lookout 6.6 slow response

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Lookout 6.6 has started running very slow, 30+ seconds to change screens or enter numbers.  There is a "Serial port could not be opened (COM12)" alarm that can't be cleared.  I assume this may be the problem but the values from that device seem to be updating.  Anyone have this experience?  This description is second hand from a plant operator, he has restarted Lookout a few times and rebooted the computer and says Lookout is now almost unusable because of response. 


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