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Email: SMTP error 535 5.7.3 Authentication Unsuccessful

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I get the following Lookout error when using the Mailer object to send emails:

 Email authentication is failed. SMTP error 535 5.7.3 Authentication Unsuccessful

 

It works just fine from my office location and other locations, but when I run the same program at my customer's location I get the above error.

I had the IT tech at AT&T open up port 25 on my customers internet account. Before she opened up the port, all I would get

is the error: Timeout during connection to SMTP server.

 

We use our company's SMTP server in the Mailer object, The SMTP requires authentication


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